Returns

Guarantee

Our products come with our guarantee of quality and should you be unhappy with something you can return it for a full refund within 14 days of receipt. We are unable to accept returns after that period, unless there is a manufacturing defect.

Returns & Exchanges

If you are not entirely satisfied with your purchase, please return it in its original condition within 14 days of the date of order shown on your dispatch note. Please note we will not refund if you are out of the 14 day return time.

Please note that earrings are non-returnable for hygiene reasons.
 
Bespoke commissions are non-refundable.

How to Make a Return

You must notify us online prior to returning your product at mail@sennenjewellery.com and if you return your goods you must ensure you fill in your order/invoice number on the the returns note.

Returning the Parcel

The item must be repacked in the same condition as it was received. Please obtain proof of postage.

Attach a label with our address as below:

Sennen Jewellery, 6 Horizon Fields, Sennen, Penzance, Cornwall, TR197AU.
The return and the origional postage charges  will be at your expense and are not refundable by Sennen Jewellery.

Refunds

Refunds will be processed in accordance with our returns policy. Items must be returned in their original condition within 14 days of the date shown on your dispatch note. Once the product has been received and inspected (see Reasonable care) we will send you an email letting you know we have received and processed your return. After you have received the email please allow up to 21 working days for the refund to be credited to your account.

Please note we do not refund the delivery cost.

Reasonable care

You have a legal obligation to take reasonable care of the products while they are in your possession. If you don't take reasonable care of the products before returning them to us, you may have to compensate us.

Exchanges

If you require an exchange, please return the unwanted item for a refund, and order the new item from the website in the usual way.

Prices

All prices on this web site are subject to change without notice. Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Sennen Jewellery shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.

If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.
Contact us if you require further information at mail@sennenjewellery.com

General Website Terms and Conditions

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Sennen Jewellery’s relationship with you in relation to this website.  The term ‘Sennen Jewellery’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 6 Horizon Fields, Sennen, Penzance, Cornwall, TR197AU. The term ‘you’ refers to the user or viewer of our website.  The use of this website is subject to the following terms of use:

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United Kingdom